Frequently Asked Questions

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1. Product Questions

HOW IS METABOLIC DIFFERENT FROM OTHER PROTEIN SHAKES?

Metabolic isn't just a protein shake—it's a complete meal designed to support muscle health and metabolism.
 

Developed using the research of Dr. Donald Layman, each shake delivers 29g of high-quality protein, plus the right balance of carbohydrates, healthy fats, fiber, vitamins, and minerals. While many shakes are simply protein supplements, Metabolic is formulated to help support lean muscle, manage hunger, and provide balanced nutrition in one convenient meal.

HOW DOES THE METABOLIC SYSTEM WORK?

Metabolic uses a two-stage approach.

 

Stage 1 is designed to help support fat loss while preserving and building lean muscle. This phase lasts 28 days and can be repeated until you reach your goals.
 

Stage 2 focuses on maintaining your results with a sustainable, long-term approach to nutrition and muscle health.
 

Every purchase includes The Ultimate Guide to Metabolic, which provides step-by-step instructions, meal plans, and a Quick Start Guide to help you get started.

HOW DO I USE THE METABOLIC SHAKES? DO I REPLACE A FULL MEAL WITH A SHAKE?

Yes. Metabolic Shakes are complete meal replacements designed to replace select meals throughout the program. Your included Metabolic Guide provides a simple plan for using the shakes and building balanced meals that fit your lifestyle and goals.

WHAT DOES "MACRO-BALANCED" MEAN?

Macros are the three nutrients your body uses for energy: protein, carbohydrates, and fat. The Metabolic Shake is formulated with the right balance of all three to help support muscle health, energy, metabolism, and healthy body composition. Instead of loading up on carbs or cutting out entire food groups, Metabolic focuses on balanced nutrition backed by Dr. Layman's research.

ARE THE INGREDIENTS CLEAN?

Yes. Metabolic products are made with high-quality ingredients and contain no artificial flavors, colors, sweeteners, or fillers. The shakes are also gluten-free, soy-free, lactose-free, and vegetarian-friendly.
 

Each shake is formulated with premium protein sources selected to provide the amino acids needed to support muscle health and metabolism.

2. Subscriptions Questions

HOW DOES THE SUBSCRIPTIONS WORK?

When you choose Subscribe & Save, you'll receive an instant discount on your order and future recurring shipments. Your selected products will automatically ship every 30 days, so you never have to remember to reorder—and you'll never run out of Metabolic.

HOW LONG DOES A SUBSCRIPTION LAST?

Your subscription is month-to-month with no long-term commitment. You'll receive automatic deliveries and subscriber pricing for as long as you'd like, and you can pause, modify, or cancel your subscription at any time.

CAN I CHANGE OR CANCEL MY SUBSCRIPTION?

Yes. Simply log in to your Metabolic account to manage your subscription. You can pause, resume, update, or cancel your subscription at any time, as well as place additional orders whenever needed.

3. Shipping & Returns Questions

WHAT IS YOUR RETURN POLICY?

We stand behind our products and want you to be completely satisfied with your purchase. If you need to make a return or exchange, simply contact us within 30 days of delivery and we'll help you through the process.

IS ANYTHING NON-REFUNDABLE?

The following is not refundable:

  • Shipping & handling cost.
  • Free gifts or promotional items discounted for free at checkout cannot be refunded, returned, or exchanged.
  • Orders past the 30 day return policy.

CAN I CHANGE OR CANCEL MY ORDER?

Because orders are processed and shipped quickly, we're unable to change or cancel an order once it has been submitted.
 

If you no longer want your order, you can request a return or exchange after it ships by contacting our support team.

WHAT DOES SHIPPING COST?

Shipping costs will vary depending on what you’re buying and where you live. We are

continuously running specials to help reduce the cost of shipping and even offer free shipping options for you. Check back often to see what products and packages qualify for Free shipping or Flat shipping.

WHEN WILL I RECEIVE MY PRODUCT?

Orders process within 24 hours of receiving them and are shipped using UPS, USPS or DHL. Delivery takes 3-4 business days on average depending on the time of year and where you live. Once you place an order you will receive a tracking number and can see exactly when your package will arrive.

4. Affiliate Program Questions

HOW DO I APPLY FOR THE AFFILIATE PROGRAM?

Application is easy and can be done on our website through our Affiliate page.

WHAT IS THE METABOLIC AMBASSADOR PROGRAM?

Metabolic Ambassadors are people who believe in our products and the Metabolic Lifestyle and want to share it with others.
 

Ambassadors help spread the message of living a healthier, more vibrant life—both in everyday conversations and online—and can earn rewards for doing so.
 

There’s no follower requirement or special background needed. Anyone can participate, whether you share with friends, family, or on social media. You choose how and how often you share.
 

We’re simply looking for people who are genuinely excited about clean, high-quality nutrition and want to help others experience the benefits of the Metabolic Lifestyle

WHAT IS THE BENEFIT OF BECOMING A METABOLIC AMBASSADOR?

As an Ambassador, you’ll receive a custom referral link and promo code that gives your audience a discount when they order.

 

You earn a 15% base commission on sales you refer, with opportunities to increase earnings through performance incentives, bonuses, free products, swag, and special promotions.

 

Ambassadors also gain access to exclusive resources, including early product announcements, training, marketing materials, social media growth tips, and private community groups.